Chertsey Flower Delivery: Online Purchase Agreements & Terms

Flowers Chertsey UK E-Commerce Terms and Conditions

Introduction

Welcome to Flowers Chertsey. These Terms & Conditions apply to all online purchases made via our website for flower delivery services in Chertsey and the surrounding areas. By placing an order for online flower delivery in Chertsey, you agree to be bound by these terms. Please read them carefully before placing your order. Flowers Chertsey reserves the right to update these terms periodically; your continued use of our website signifies your acceptance of any changes.

Scope and Application

These Terms & Conditions govern the relationship between Flowers Chertsey and our customers with respect to online orders for flower deliveries in Chertsey and surrounding areas. These terms are designed to protect your rights as a consumer under UK law as well as to clarify our responsibilities and processes as a flower delivery provider.

1. The Order Process

1.1 Product Selection: You may browse our range and select products for delivery using our online platform. Please select flowers, arrangements, or gifts as per your preference. While we endeavour to ensure that our online catalogue accurately represents the flowers available, seasonal or supply changes may require necessary substitutions. Such changes will always reflect flowers of an equal or superior value and will be explained at the point of order where feasible.

1.2 Placing an Order: Once you have chosen your desired products, add these to your basket and proceed through the online checkout process. During checkout, you must provide complete and accurate recipient and delivery information including address, date, and any special instructions. You are responsible for ensuring all provided details are correct.

1.3 Order Confirmation: After you place your order, you will receive acknowledgment on screen and/or via an automated message. This confirmation does not constitute our acceptance of your order, but acts as a recognition of receipt. The contract is formed once payment has been received and the order has been accepted by Flowers Chertsey. We will notify you if your order cannot be fulfilled, in which case a full refund will be issued.

2. Payments

2.1 Accepted Payment Methods: Flowers Chertsey accepts payments via most major credit and debit cards using a secure online gateway. All transactions are processed in British Pounds Sterling (£).

2.2 Pricing and VAT: All prices displayed are inclusive of VAT (where applicable). Delivery charges are shown separately during checkout and cover flower delivery in Chertsey and surrounding regions.

2.3 Security: We are committed to protecting your financial information. Payment details entered online are processed securely; Flowers Chertsey does not store complete card details on our servers.

2.4 Payment Issues: If payment cannot be processed, the order will not proceed and no contract will be formed. Please ensure that you provide valid payment details at checkout.

3. Delivery Policy

3.1 Delivery Areas: Our flower delivery service is available across Chertsey as well as to a variety of surrounding areas. If there are any restrictions, these will be clearly outlined before checkout. Please note, in exceptional circumstances beyond our control (e.g., extreme weather, address inaccuracies), timely delivery may not be possible. In such cases, we will contact you to arrange alternative delivery.

3.2 Delivery Times: Flowers Chertsey offers scheduled and same-day delivery options where available. While we aim to deliver within your preferred time slot, exact timings cannot be guaranteed due to factors such as traffic or supply delays.

3.3 Recipient Not Present: If the intended recipient is unavailable at the specified address, we will make reasonable attempts to leave the flowers in a safe location or with a neighbour. A notification card may be left where possible. Further redelivery may incur additional charges.

4. Cancellations and Amendments

4.1 Cancellation Rights: Under the Consumer Contracts Regulations 2013, some products may not be eligible for cancellation due to their perishable nature. However, if you need to cancel your flower delivery in Chertsey, contact us as soon as possible.

4.2 Timing: Cancellations must be notified no less than 24 hours before the scheduled delivery date for a full refund. After this timeframe, preparation may have begun and the order may not be fully refundable.

4.3 Amendments: If you wish to make changes to your order (e.g., recipient name, address, message), please contact us promptly. We will make reasonable efforts to accommodate amendments but cannot guarantee changes if preparation or dispatch is underway.

4.4 Non-Delivery: Should Flowers Chertsey be unable to fulfil your order due to supply issues or unforeseen circumstances, you will be offered an alternative arrangement or a full refund, in line with your rights under UK consumer law.

5. Refunds and Returns

5.1 Damaged or Faulty Goods: If the flowers or products delivered are damaged or not as described, please contact us within 24 hours of receipt with supporting photographs. We will arrange to replace the item or refund the payment where appropriate.

5.2 Non-Perishable Goods: For non-perishable items (vases, cards, gifts), the standard UK right to cancel within 14 days applies, provided the item is returned unused and in its original packaging.

5.3 Refund Process: Approved refunds will be processed using the original payment method within 7 working days. Bank processing times may vary.

6. Product Substitution Policy

6.1 Flower Availability: Due to seasonal variations and supply factors, certain flowers or gifts may occasionally be unavailable. Flowers Chertsey reserves the right to substitute any product of equal or higher value without notice, always striving to match the style, theme, and colour scheme of your selection.

6.2 Notification: Should a significant substitution be necessary, we will attempt to contact you to discuss suitable alternatives.

7. Personal Messages and Special Requests

7.1 Personal Messages: You may include a personal message with your flower delivery to Chertsey and the surrounding areas. Flowers Chertsey reserves the right to refuse to transmit messages considered offensive, illegal, or discriminatory.

7.2 Special Instructions: If you have any special requirements or delivery instructions, please provide them at the time of ordering. While we strive to accommodate all requests, we cannot guarantee fulfilment of all special instructions.

8. Liability

8.1 Limit of Liability: Flowers Chertsey’s total liability for any claim arising out of or in connection with any order shall not exceed the price of the goods supplied. We do not accept liability for indirect or consequential losses, nor for delays or failure to perform resulting from events outside our control (including but not limited to natural disasters, pandemics, strikes, or transport disruptions).

8.2 Quality Assurance: We take pride in supplying premium quality flowers and arrangements. If you are not satisfied with the standard of your flowers on arrival, please notify us promptly to allow us to resolve the issue as per our Refund and Returns policy.

8.3 Customer Responsibilities: It is your responsibility to ensure correct delivery information is provided and that the recipient is available to receive the goods where practicable. Flowers Chertsey cannot be held responsible for failed deliveries due to incorrect delivery details.

9. Intellectual Property

All content on the Flowers Chertsey website, including images, logos, designs, and text, are the intellectual property of Flowers Chertsey or our suppliers. Such materials may not be used, reproduced, or distributed without our prior written permission.

10. Privacy and Data Protection

Flowers Chertsey collects and processes your personal data in accordance with applicable UK law and our Privacy Policy. Your personal information is used solely for the purpose of fulfilling your order and improving our services. We do not sell or share your data with unauthorised third parties.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising in connection with these terms or your use of the Flowers Chertsey website shall be subject to the exclusive jurisdiction of the English courts.

12. Contact and Customer Support

If you have any questions or concerns regarding these Terms & Conditions or about your order for online flower delivery in Chertsey, please use the contact options provided on the Flowers Chertsey website. Our customer support team aims to respond promptly to all queries to ensure your complete satisfaction.

13. General

Flowers Chertsey’s failure to enforce any right under these Terms & Conditions will not constitute a waiver of that right. Should any provision be held unenforceable by law, all remaining terms shall continue to apply. These Terms & Conditions represent the entire agreement between the parties regarding the supply of online flower delivery services in Chertsey and its surroundings and supersede any prior communications or proposals.

Note: These Terms & Conditions apply to all customers ordering flower deliveries across Chertsey and the surrounding areas.