Our Fresh Flowers Guarantee & Returns Policy

Our Commitment to Fresh Flowers in Chertsey

At Flowers Chertsey, customer satisfaction is at the heart of what we do. As a trusted local Chertsey florist, we have built our reputation on delivering beautifully arranged and truly fresh flowers to households and businesses throughout Chertsey and the surrounding area. Our fresh flowers guarantee ensures that you always receive blooms that are vibrant, fragrant, and long-lasting, every time you order from us.

Damaged-on-Arrival Policy

Your flowers should arrive as perfect as intended, but if you receive an order that is damaged or does not match your expectations for freshness and quality, please let us know within 24 hours of delivery. To help us resolve your concern quickly, retain the original packaging and the flowers, and document the issue with a photo if possible. This enables our team to investigate the matter thoroughly and offer the right solution for you.

Freshness Window Guarantee

We promise that all arrangements from Flowers Chertsey are carefully prepared to ensure maximum freshness. Our flowers are guaranteed to remain fresh and beautiful for a minimum of five days from the date of delivery, provided that the care instructions supplied are followed. If your flowers show signs of excessive wilting or spoilage within this period, please contact us promptly with your order details and a brief description of the issue, so we may assist you accordingly.

Refunds and Replacement Options

Your satisfaction is our priority. If you are unsatisfied with your flowers due to damage, lack of freshness, or any other reason within the freshness window, we are pleased to offer either a full refund or a replacement delivery, based on your preference. Our team will discuss the available options with you and process your request as swiftly as possible, ensuring you are delighted with your Flowers Chertsey experience every time.

Complaints Procedure

If you have concerns about your order, our service, or any aspect of your Flowers Chertsey experience, please approach us as soon as possible. Clearly state the nature of your complaint and provide as much detail as you can, including your order reference where applicable. Our helpful staff will investigate the issue thoroughly and respond promptly with a proposed resolution. We take all feedback seriously and use it to constantly improve our products and service levels for the Chertsey community.

Trusted Local Florist for Chertsey

Flowers Chertsey is proud to serve our local residents and businesses with honesty, care, and a commitment to floral excellence. We appreciate your continued support and look forward to delighting you with our beautiful, fresh arrangements, now and in the future. Thank you for trusting us as your local Chertsey florist.